It’s nice to get a pat on the back from a customer, and better yet, direct acknowledgement that the services you provide are saving them real money.
Illana Gear, Managing Director, at Axiom Finance has been a Managed Services customer for the past 3 years. Illana had previously used us for break-fix I.T support for 5 years prior to Managed Services and took a bit of convincing to move to a fixed cost arrangement. Over the past 3 years we have provided managed services on their servers and workstations.
Recently we received an email from Illana, telling us that she’d run the P&L statements for the last couple of years and made some comparisons. She noted, since running with our Managed Services offering, Axiom Finance had not only “reduced business interruption”, but saved 20% off her I.T. costs in the process. “pat on the back for you” she added.
These days, many businesses are finding it more and more difficult to keep up with I.T. demands. The person in charge of I.T. infrastructure in 2011 not only has to keep up with increasing demands for new services and initiatives such as virtualisation and cloud computing - they have to maintain current infrastructure, ensure business continuity whilst dealing with user disruptions, unauthorised applications and learn more and more complex software solutions. The managed services solution we offer provides proactive management of I.T. infrastructure for a fixed price.
And it makes us very happy when we are able to provide our customers with a pro-active service that ensures business continuity and a real saving off their bottom line.
