Telstra launches vision for a more connected healthcare system

Telstra launches vision for a more connected healthcare system

2020... what's to come?

I've been in the IT game for more decades than I'm willing to share, and from my observation we have been blown away by innovation after innovation over this time, and invested capital into these advances to get the promised returns that technology leaders told us were possible. The end result is that many business and IT decisions were made purely for their perceived value, rather than a strategic purchase, and each built upon each other so that many times we needed to “rip and replace” earlier investments just to keep up.

The CEO of a leadership company, Mark Barrenechea, CEO and President of OpenText, has given us the opportunity to look ahead more than a decade, and ask the questions “where is all this going” and “what will it mean for businesses”?  Rather than continuing to flit from technology to technology, in his whitepaper he has given us a glimpse into the future, with a look at 3 major innovations that will be in place by 2020 and how we can use this knowledge to plan ahead.

These innovations are:

1. Disruptive Technologies

Some of these new technologies that will impact businesses are 5G, holographic TVs, nanobots, wearable technologies, 3D printing and the Internet of Things.

2. The “Generation Z” workforce

This will be the first generation that grew up with easy access to the Internet and will expect unlimited access to information. 

3. Mass Digitalization

The delivery of software, video, audio, games and other media will all be delivered digitally. Mark Barrenechea concludes that CIOs will need to transform from a record keeping focus to one of engagement and outlines tools that will allow companies to take these steps in preparation.

To read more download the agenda here.

Time to flick the switch from your old copper to NBN?

Post election, the country seems to have gone silent about NBN.  But while the media has finished talking about it for now, it is still being rolled out around the country, and quite a number of our customers in the Wollongong region are now looking at their copper network being switched off, their work having been completed around 2 years ago.  View the NBN video.

What a lot of people don’t realise, is that once the copper is switched off, consumers and businesses will have to “switch” their services to an NBN one.  While an easy response might be to just sign up with one of the major providers, it’s worth considering other players, particularly when the increased data speed can provide consumers with a much broader level of choice.

One such example is the cloud PABX.  In demand for an Australian cloud PABX solution needed for an Australian environment, CPS Technology Group have developed Jingl, a hosted PABX solution which is suitable for all types of users, from individuals or businesses including tradespeople, business services, not-for-profits, sales offices and engineering firms all the way up to corporate branch offices and government organisations. How it works.

 View Plans

Cheaper call costs

With Jingl you can really save on existing phone bills. JINGL offers much lower call rates, as well as untimed local and STD call charges. 

PABX alternative

Organisations can now weigh up the costs of running an in-house PABX against a cloud based service, which can often provide a much greater set of features with much lower running costs and no CAPEX expenditure.  The enhanced list of features available includes:

• Music on Hold
• Auto-attendant IVR
• Queuing of incoming calls
• Call forwarding
• Voicemail
• Call Recording
• Fax over IP
• Full reporting too!
• 
  

So if you've received the letter about switching, please give us a call on 1300 659828 and let us offer you a great alternative.

Learn more about the benefits. 

Wholesale enquiries welcome

If you're interested in adding Jingl to your suite of products, please contact us.

Don't lose sight of the customer in your quest for an app...

In the race to provide customers with an app for their smartphone or tablet, some organisations are forgetting the driver behind the need… which is to provide their customers with an enhanced level of customer service.  And the end result can be apps that do not deliver, or prove to be poorly designed which unfortunately can have the opposite effect.

Organisations have to take a step back, and address their mobile strategy from a customer service point of view.  Will the app integrate with back end systems?  After all, an app is really just another customer service touch point. If the customer is experiencing problems with the app, will the customer service agent they contact be able to see what went wrong?  In order to do this, organisations must develop mobile applications with tight integration to the contact centre.  So when a customer who is using the app encounters an issue, the customer support process is driven directly from the app. The app’s integration to the contact centre means that there is no need for customers to go through a lengthy query and response session with an IVR to categorise the call.  But, the app shouldn't just place a call. The entire history of the customer’s session on the app should be forwarded to the contact centre so that the agent will know precisely who the customer is, their entire purchase history, and what they were trying to do so that any issues can be resolved quickly.  

Interaction Mobilizer

Interactive Intelligence have built a toolkit that will allow businesses and organisations to generate one application to run on Apple iOS, Android and Windows Phone devices along with social media sites like Facebook.  By using this approach, the full range of back end interface capabilities means that all manner of functionality can be built into an app.  Companies can allow customers to place orders, query about shipments, or change their profile settings and preferences — in essence, whatever services companies choose to give customers access to. View the video

For more information, visit our website.