What you didn't know about Telstra's Business Broadband

Telstra Business Broadband is more than a high speed internet connection. It’s a true business-grade platform, combining robust networks and services with dedicated business features and support.  Connecting to Telstra Business Broadband provides your business with a streamlined internet connection that delivers more than fast data. The service can also help you save time and money, be more productive, boost your efficiency and stay competitive.

Here are some common questions that we are asked about this business grade of broadband.

1.  What is the difference between a Tier 1 and Tier 2 service provider? 

• Tier 1 ISPs provide & maintain direct backbone links into the www. This means that they can communicate with any other network without using other ISP servers.  This increases reliability and security.
• There are only 4 Tier1 providers in Australia & Telstra is the largest
• Tier1 providers on sell www access to Tier2 providers (eg Bigpond)
• TBB is a Tier 1 service with direct connection into Telstra’s www backbone

2.  What is the level of support provided to Telstra Business Broadband customers and how is this different to other internet services?

• 24/7 Australian based technical & sales support

3.  What are the key features of Telstra Business Broadband?

• Tier 1 Business grade internet access service
• 24/7 Australian based technical help service
• Static IP address
• No speed throttling when usage limit is reached
• Usage is measured from download only
• Free Domain name registration, if required
• Can change usage plans at any time during the contract period (up or down) for no penalty
• 10 POP email addresses

4.  Why shouldn't I just go direct to Telstra?

• We provide account management services with our Telstra Products
• There are a range of corporate plans only dealers can provide, which fix costs for a set period.
• You don't have to deal with the many different Telstra departments.
• We are a "one-stop shop" specialising in the full range of business communication and I.T. services.
• Customer's love our follow up service.
• We are Telstra's Enterprise Partner of the Year for 2012!

To find out more, click here.