How can mobility positively impact your business?

With all the buzz of mobility in the workplace, and the phenomenon of BYOD (Bring Your Own Device), many employers and businesses are left scratching their heads and wondering how it will impact their workplace. While they might be feeling they haven’t caught up with the technology yet, employees are one step ahead. More and more staff are bringing their devices into the workplace and finding their own ways of increasing productivity to better utilise their time.  

A Cisco-commissioned study by Forrester Consulting gives a very good analysis into the Expanding role of Mobility in the Workplace.  The study showed immense productivity benefits in: increased employee responsiveness and decision-making speed (76%), and faster internal issue resolution (59%); increased worker productivity (47%) as well as a marked improvement in Customer issue resolution (46%) and improved customer satisfaction (43%).

The Expanding role of Mobility in the Workplace study concluded that mobility initiatives are a key component to overall strategic initiatives, and that businesses should prepare to support employee owned smartphone and tablet devices and broaden the range of mobile applications and services deployed to employees.

So it may be time to stop wondering, and actively start investigating how mobility is going to be used in your workplace.  The first place to start is to look at your employees, what they do and how they do it. You could begin by assessing:

1. How are employees spending their time while in the office?  Are they always at their desk or are they away from their desks for extended periods?
2. When out of the office, how much time do they spend away?  How do they use this time?
3. What type of work are they doing and what type of tools are they using to do it?
4. What tools are available to employees when out of the office?

Just by going through these exercises on a department by department basis, you may find that it is viable to consider giving staff more access to mobile applications and collaboration.  By doing this, not only will you keep your employees happy, but you will receive productivity and customer satisfaction benefits as a result.

There are an enormous range of mobility options for businesses and organisations of all sizes.  CPS Technology Group represents all the top vendors who are leaders in the mobility field. To help you understand the technology and make the right decisions, we can consult with you to determine the best applications and services that suit your particular needs.  

If you would like to receive a copy of the study, you can download it here. And if you would like to know more about how CPS can help you harness the power of mobility in the workplace, please use our contact points here.